Business operations · Sales leadership · AI operations
I connect commercial priorities, people and operating systems. My experience spans education, BPO, logistics, energy, telecommunications, financial services and insurance—with teams and client markets across multiple countries.
20+ years of experienceEOS IntegratorLean Six SigmaMental health advocate
Historical project results and operational scope. The 35% company-growth figure is reported in the September 2024 CV; the contribution is shared. Workforce figures describe operations supported, not direct-report counts.
SCALING & CAREER PROGRESSION
Operating responsibility that grew with the business.
Updated career context showing how Lenin’s remit expanded across education and multi-site BPO delivery.
5–10 → 75headcount growth reported during Lenin’s tenure
Get My Course: team, offer and leadership expansion.
Helped support the business as it moved from two high-ticket courses to multiple course options, expanding into short courses and CPD while the operating team grew.
2 high-ticket coursesInitial offer structure→Multiple course optionsIncluding short courses and CPD
Business Operations Manager
Senior Business Operations Manager
Head of Sales and Operations
BPO · PHILIPPINE DELIVERY
30 → 1,000seats across multiple Philippine locations
Sitel: scaling a distributed delivery footprint.
Helped grow the business from approximately 30 seats to 1,000 seats across four locations, connecting operating capacity with multi-site delivery.
2Manila sites1Tarlac site1Baguio site4locations
This updated scaling context was supplied by the user in October 2026. The older CV’s approximately 500-person dialer scope describes a separate role-specific operating responsibility.
EXPERIENCE
Explore the work behind the CV.
8 career chapters
EducationJun 2021 – present
Get My Course
Head of Sales and Operations
Australian education · EOS Integrator
Connect sales, operations and customer experience with the priorities of the founders, leadership team and Registered Training Organisation partners.
BUSINESS CONTRIBUTION
Contributed through customer experience, CRM and collections to the company’s reported 35% annual growth from 2021, as recorded in the September 2024 CV.
Responsibilities & delivery
Lead business operations and customer experience, aligning delivery priorities with commercial objectives.
Implement and improve CRM processes, reporting and workflows to strengthen customer visibility, data quality and accountability.
Strengthen invoicing and payment collections with finance to support reliable cash flow.
Develop team leaders through coaching, clear expectations and regular business reviews; maintain RTO partner relationships across Australia.
Business operationsSales leadershipCRM & workflowsEOS integration
Career context
Earlier role: Business Operations Manager. The current appointment combines sales and business operations leadership with EOS integration. The 35% figure is a historical company result reported in the September 2024 CV; it is not a claim of sole attribution or a current growth rate.
UK energy client · Inbound, outbound and back-office operations
Progressed from multi-site dialer management into operational leadership across service delivery, cost efficiency and team performance.
BUSINESS CONTRIBUTION
Dialer operations supported approximately 500 staff across three sites: Manila, Newcastle and Tarlac.
Responsibilities & delivery
Operations Manager, Dec 2019 – Jun 2020: managed energy sector operations, budgets, forecasts, service quality and KPIs.
Improved operating processes and management routines, with recruitment, training, quality and compliance responsibilities.
Dialer Manager, Sep 2018 – Dec 2019: managed dialer performance and capacity planning for operations supporting approximately 500 staff in Manila, Newcastle and Tarlac.
Partnered with performance and data teams on forecasting, service levels, campaign analysis and intraday exceptions.
Financial services · Career progression into management
Built a foundation in customer operations and progressed into dialer, telemarketing and assistant-management responsibilities.
BUSINESS CONTRIBUTION
US$658,000 in project savings; inbound abandonment reduced from 48% to 4%; a 14-person Hong Kong team transitioned to Manila.
Responsibilities & delivery
Assistant Manager / Dialer Manager, Jun 2012 – Aug 2015: managed campaign delivery, dialer settings and service performance with strategy, operations and IT.
Led the Dialer Efficiency Project, Dec 2013 – Sep 2014, reporting US$658,000 in sustainable savings and transitioning 41 FTE of work to Manila.
Led the 2014 abandonment improvement project and worked with analytics and process improvement teams on contact optimisation.
Coordinated dialer deployment and upgrades from version 6.6 to 7.2, and led the Hong Kong telemarketing migration to business-as-usual delivery in March 2015.
Lean Six SigmaProcess improvementBusiness transitions
Career context
Earlier progression, Jun 2008 – Jun 2012: Customer Service Associate; Senior Associate in Outbound Customer Sales; Customer Relations Unit Associate in Escalations; Associate Team Leader. Project figures retain their original scope and period.
Mental Health & Psychological First AidMental Health Hour Manila · 2024
Leadership & mental health trainingAHA Psychological Training Services · 2024
Community involvement +
Mental Health Hour Iloilo and Manila; Sierra Falcones Iloilo. Community work informs an approach to leadership that makes space for people to be heard.
EDUCATION · BUSINESS EXPANSION
SaluteIQ
