People. Systems. Business performance.
I’m Lenin. I help businesses connect commercial priorities, people and systems—from BPO delivery and client partnerships to practical AI-enabled operations.
A personal reflection on the work, the people, and the experience behind the title.
EXPERIENCE ACROSS BORDERS
SELECT A MARKETDelivery locations, client markets and business transitions.
Leadership across Manila and Cebu, with multi-site planning extending to Tarlac. Experience across financial services, BPO, logistics and insurance.
Business operations and RTO partnerships with Get My Course. TSA capacity planning across Queensland, Victoria and Western Australia.
Led the migration of a 14-agent HSBC telemarketing operation to Manila, reaching business-as-usual delivery in March 2015.
Supported US logistics and health-insurance operations through Philippine delivery teams, connecting service performance, people and client priorities.
Dialer, capacity and campaign performance for a British energy account, working with SSE’s performance and data teams through Sitel.
THE EXPERIENCE BEHIND THE WORK
Approximate tenure badges. Select a company for the exact employment dates.
Explore the career behind the logos.Select a company for the role, dates and scope. Hover to pause and take a closer look.
Full experience ↗BUSINESS GROWTH & ROLE PROGRESSION
Two chapters that show how Lenin’s work expanded with the businesses she helped operate.
EDUCATION · 2021–PRESENTHelped support Get My Course as the business expanded from two high-ticket courses to multiple course options, including short courses and continuing professional development.
BPO · MULTI-SITE EXPANSIONHelped grow the business from approximately 30 seats to 1,000 seats, extending delivery across two Manila sites, Tarlac and Baguio.
Updated career context supplied by the user in October 2026. Existing role-specific workforce figures elsewhere on the site describe separate documented operating scopes.
HOW I HELP BUSINESSES MOVE FORWARD
EOS integration, clear priorities and accountable execution.
02Commercial planning, forecasts and stronger sales teams.
03Contact-centre operations, service levels and client delivery.
04Client relationships, partner alignment and business reviews.
05Practical workflows that connect people, tools and human oversight.
06Demand forecasting, staffing and multi-site coordination.
07Lean Six Sigma, CRM systems and operational transitions.
08Manager coaching, team development and mental health advocacy.
One connected view of the business—from client relationships to the teams and systems that deliver.
Talk through your prioritiesSELECTED CAREER RESULTS
2013–2014Lean Six Sigma dialer efficiency, including 41 FTE of work transitioned to Manila.
PROJECT RESULT↗REPORTED 2024Contributed through customer experience, CRM and collections. Growth since 2021, reported in the 2024 CV.
BUSINESS CONTRIBUTION↗JUNE 2014Average monthly inbound telesales abandonment reduced by 44 percentage points.
SERVICE RESULT↗
2016–2018Capacity planning across four locations in the Philippines and Australia, on the Telstra account.
WORKFORCE SCOPE↗
2020–2021Operations leadership within a large inbound logistics customer-service environment.
DELIVERY SCOPE↗2018–2019Dialer performance and capacity planning across Manila, Newcastle and Tarlac.
DIALER-PLANNING SCOPE↗Historical results and operating scope from Lenin’s career records. Workforce figures describe operations supported; company growth reflects a shared business outcome. Open a card for the period, contribution and source.
CREDENTIALS & RECOGNITION
From professional certifications to leadership recognition—original records that connect the learning to the results.
Get My Course · July 2026 recognition
Achieved the annual goal for the Tier 1 Bali International Trip, recognizing sustained performance and dedication.
Explore recognition ↗
Get My Course · June 2026
Recognized for a new personal sales benchmark of 250 in June 2026.
Explore recognition ↗
Get My Course · April 2026
Tier 2 Sheraton Awardee · Q3 FY2026 recognition.
Explore recognition ↗
Ask Lex PH Academy · 19 September 2019
Completed 40 hours of training, examination and project requirements for the LSSGB-T designation.
Explore recognition ↗
Ask Lex PH Academy · 30 August 2022
Completed the masterclass and certification requirements for the PMFC program.
Explore recognition ↗
Ask Lex PH Academy · 30 August 2022
Awarded Bronze for excellence in the Project Management Fundamentals proficiency examination.
Explore recognition ↗FEATURED CONVERSATIONS & COMMUNITY
Explore Lenin’s speaking sessions, reflections and community work.
FEATURED · VIDEOALPHA TV · Ask Lex PH Academy
A speaking session on talent, performance and helping people grow.
Watch on YouTube
VIDEOLenin on LinkedIn
Lenin introduces her experience in operations, leadership and empowering people.
View on LinkedIn
PHOTO STORYCommunity · Listening and mental wellbeing
A community gathering built around listening, connection and honest conversations.
View on LinkedIn
PERSPECTIVEPerspective · Business continuity
Lenin shares her perspective on business continuity and the people affected by leadership decisions.
View on LinkedInSelected public videos, photos and reflections. Hover to pause, or use the arrows to explore.
LinkedIn Featured ↗THE PERSON BEHIND THE EXPERIENCE
Connect on LinkedIn ↗Head of Sales and Operations · EOS Integrator
Partner, SaluteIQ & LD Group
Profile snapshot · 28 October 2026
A PRACTICAL CONVERSATION
Experienced leadership. Clearer operations. A stronger team. Let’s talk about where you are and what you want to move forward.
Choose a conversation time Speaking, workshops & partnerships ↗LET’S PUT EXPERIENCE TO WORK
Operations, leadership, speaking or partnerships.
Start with a focused conversation.
