TSA Group · October 2016 – September 2018
Planning capacity across a distributed sales operation.
Workforce planning for the Telstra account, spanning delivery locations in the Philippines and Australia.
Capacity Manager
The challenge
Align sales capacity and productivity planning across a workforce distributed between Philippine and Australian delivery locations.
Actions
- Supported an outbound sales operation of approximately 700 staff across four locations.
- Produced productivity analysis, volume forecasts and workforce capacity calculations.
- Worked with Telstra’s lead-generation and capacity teams on client priorities and planning assumptions.
- Identified operational gaps and coordinated improvement plans with the delivery operation.
The documented scope
The CV records a planning scope of approximately 700 staff across four locations. TSA was the employer and Telstra the account. The number describes the workforce supported, not direct reports or a measured productivity gain.
Relevance
Shows the combination of forecasting, client coordination and distributed delivery needed to keep workforce plans connected to demand.
Source context
Supplied September 2024 CV: Telco Services Australia, Capacity Manager, October 2016–September 2018. The source names Manila, Queensland, Victoria and West Australia as the four locations.