Sitel · 2018–2020 career chapter
Scaling delivery from 30 to 1,000 seats across four Philippine sites.
A multi-site growth chapter connecting people, capacity and delivery expansion across the Philippines.
Dialer Manager → Operations Manager
The challenge
Expand delivery capacity while connecting operations across a growing network of Philippine sites.
Actions
- Helped support business growth from approximately 30 seats to 1,000 seats.
- Supported expansion across two Manila sites, one Tarlac site and one Baguio site.
- Connected multi-site delivery, capacity planning and operating requirements as the footprint expanded.
- Progressed from dialer and campaign responsibility into broader operations leadership.
The reported milestone
The user reports that the Sitel business expanded from approximately 30 seats to 1,000 seats across four Philippine locations: two sites in Manila, one in Tarlac and one in Baguio.
Relevance
Demonstrates practical experience supporting rapid BPO scale, distributed operations and multi-site delivery.
Source context
User-provided career update, October 2026. This growth context is separate from the older CV’s approximately 500-person role-specific dialer-planning scope.