HSBC · November 2014 – March 2015
Bringing a cross-border team into daily delivery.
A Hong Kong-to-Manila telemarketing migration, carried through to business-as-usual operations.
Assistant Manager, Telemarketing Operations
The challenge
Migrate the Area Management Hong Kong telemarketing team to Manila and establish the work within normal daily operations.
Actions
- Spearheaded the team migration from Hong Kong to Manila.
- Led the transition of a 14-agent telemarketing group.
- Carried the migration through to its recorded business-as-usual date.
The delivery milestone
The 14-agent team reached business-as-usual operations on 18 March 2015, according to the project record.
Relevance
Demonstrates ownership through change, with a defined team scope and an operational completion milestone.
Source context
Lenin Diaz career record, 2024 CV, Area Management Hong Kong Telemarketing Team Migration.