HSBC · December 2013 deployment; April – May 2015 upgrade
Coordinating a dialer migration across teams.
Operations, technology and sales coordination for the Manila outbound telesales dialer deployment and later upgrade.
Assistant Manager, Operations / Dialer Manager
The challenge
Deploy and migrate the outbound telesales dialer system to Manila and coordinate a later system upgrade with regional teams.
Actions
- Spearheaded the deployment and migration of dialer version 6.6 for the Manila outbound telesales team in December 2013.
- Coordinated the upgrade from version 6.6 to version 7.2 during April–May 2015.
- Worked with Regional IT and Regional Sales to carry out the system transition.
The delivery milestone
The career record reports completion of the Manila deployment and the later version upgrade. The version numbers identify the technology milestone; they are not a business-performance metric. The source does not establish a quantified reliability gain or a zero-downtime claim.
Relevance
Shows cross-functional delivery when operational systems must move from a technical plan into daily use.
Source context
Supplied September 2024 CV: Dialer Deployment and Migration to Manila project, December 2013; dialer upgrade, April–May 2015.