Get My Course · July 2021 – September 2024 reporting period; start date corrected October 2026
Connecting customer operations to company growth.
Customer experience, CRM and collections brought together in an education business, with a contribution to reported company growth.
Business Operations Manager
The challenge
Connect customer support, operational workflows and payment follow-through with the commercial needs of a growing education business.
Actions
- Led a customer support team across multiple service channels and developed support processes.
- Implemented a CRM system to improve customer data management and service visibility.
- Managed invoicing and collections, working with finance on payment follow-through and cash flow.
- Contributed to strategic planning and relationships with Registered Training Organisations across Australia.
The recorded result
The September 2024 CV reports 35% annual company growth since 2021 and attributes a contribution to Lenin’s work in customer operations and collections. This is a historical, candidate-reported company result; it does not assign all growth to one person or establish a current growth rate.
Relevance
Shows how customer experience, operating systems and payment processes can be managed together in support of commercial priorities.
Source context
Supplied September 2024 CV: Get My Course Business Operations Manager, June 2021–present; professional summary and role responsibilities. Growth is reported for the period since 2021 as of that CV, rather than a current performance claim.