Get My Course · July 2021 – present; responsibilities recorded in 2024, start date corrected October 2026
Connecting partners, customers and payment follow-through.
A delivery profile covering CRM implementation, customer support, collections and RTO partner relationships in education.
Business Operations Manager; later Head of Sales and Operations
The challenge
Maintain continuity between partner relationships, customer information, support delivery and payment processes.
Actions
- Implemented CRM processes to strengthen customer information and support efficiency.
- Developed customer support workflows and coordinated delivery across service channels.
- Managed invoicing and payment collections with finance, including strategies to minimise late payments.
- Built relationships with Registered Training Organisations and contributed operational insights to strategic planning.
The documented scope
The career record documents responsibility for connected customer operations, CRM, collections and RTO partnerships. It does not establish a separate numerical result for this work; the company growth figure is presented once in the related growth case.
Relevance
Relevant when a business needs an accountable link between client relationships, internal delivery and commercial follow-through.
Source context
Supplied September 2024 CV: Get My Course role responsibilities, especially CRM, collections and RTO partnerships. Current senior title is supported by the revised career record and professional profile.